Your questions and what things mean

We provide friendly and approachable NHS services for children, young people and adults in Gateshead, South Tyneside, and Sunderland. We support people who are experiencing challenges like depression, stress, anxiety, or phobias. We work with partner and NHS organisations to look after your mental health care. This can include referral to other services if it is needed.

Our team is for children and young people up to the age of 16.  If you are aged between 16-18 you may be seen by the adult team depending on your needs. Anyone can refer to us.  You can refer yourself; a parent/carer can refer you as well as professionals such as social workers.

Our children's, young people's and adult services are free-to-access NHS services. We don’t charge for consultations, therapy, or workshops. All our services are free. 

We accept self-referrals and referrals from professionals.  You or your parent/carer can self-refer by making an appointment with a member of our duty team or you can ask for a referral form to be emailed or posted out to you.  You just need to call us on (0191) 2832937 to ask for which you would prefer.  If you would rather you can ask a professional involved with you to make a referral. Sometimes a professional working with you may suggest making a referral to us if they think we can offer some help.

Our opening times are usually between 09:00 – 17:00pm.  During your appointment with your allocated therapist, you can discuss treatment times. We ado offer after school appointments and have some flexibility between 8:00 - 18:00 on Fridays 

If you need to cancel an appointment, let us know as soon as you can. Please contact us with at least two days’ notice before your appointment. This means that we can offer it to someone else. Due to the high demand for our services, we ask that all patients respect our strict cancellations policy to make sure appointment slots are available for those in need.

If you book an appointment and don’t attend, or do not bring your child/young person without giving us notice, you will be sent a letter asking you to get back in touch within 7 days.  If you do not respond the child/young person will be discharged.  If you miss 2 appointments in a row without contacting us, the child/young person will be discharged.

You can bring a family member with you to your appointment. You can also choose to be seen without a parent/carer if that is what you choose.

A therapy to teach problem solving skills to help you tackle problems affecting your mood.

A therapy to help you manage your difficulties by understanding your thoughts, feelings, and behaviours. This therapy is used to help with a range of difficulties such as low mood, anxiety, phobias, OCD and self-esteem.

A process where an individual meets with a trained professional to talk about issues and problems they are facing in their lives.

An intervention, typically delivered in a group setting, which teaches 12 skills to children and young people to help empower them to recognise their own thoughts, feeling and behaviours. The intervention aims to improve emotional regulation, reduce impulsive behaviour, and give young people skills to manage their own emotions.

A psychotherapy treatment that helps with emotional distress associated with traumatic memories. It involves focusing on something external and making specific eye movement while working through distressing memories. This helps the brain to create new associations, which can help ease the emotional distress these memories can cause.

A collaborative process between a mental health professional and the individual. The purpose of a formulation is so that everyone involved can understand the individual’s main difficulties, so they can plan on how to deal with or manage them.

Goals in therapy are about what the individual attending therapy wants to achieve. Goals should be discussed and agreed.
Goal-Based Outcomes (GBO’s) are scales, usually 0-10 that helps you and the mental health professional know where you are currently at and to help see any improvements made throughout therapy.

Online self-help treatment for anxiety and low mood for children and young people.

An online PLCBT treatment for child anxiety suitable for parents and carers of children aged 5-12.

PLCBT aims to empower parents and carers and teach them strategies to use with their child to help them overcome difficulties with anxiety. This is suitable for parents of children aged 5-12.

An assessment is a collaborative process to understand the difficulties someone may be experiencing.

Capacity or mental capacity is the ability to make decisions for yourself, including being able to make decisions about your care. Sometimes people may ‘lack capacity’ because of certain illnesses, injuries, learning disabilities or mental health problems.

A care plan or treatment plan is a map of actions that identifies your needs and strengths as an individual. This plan can help both you and your mental health professional identify what things may be difficult for you, so you can plan goals and treatments together that maybe helpful.

Meaning that any information you provide to mental health services must be kept private unless you consent to it being shared with other people. If there are concerns about your safety or the safety of someone else, confidentiality may be broken. Staff will always try to tell you if they need to share your information with anyone else.

Saying ‘yes’ to something that affects you. You may also hear ‘informed consent’ which means that you are fully informed and understand what you are saying yes to. If you are unable to consent because of your age or you do not fully understand, we may ask your family/carers to consent on your behalf.

Early intervention is when a mental health condition is identified and treated at an early stage, which can reduce the long-term impact of the condition.

This means when a certain treatment or approach (such as therapy) has been tested or studied and found to work well for certain conditions/difficulties.

Another word for support or treatment to help you get better.

Safeguarding refers to protecting your rights to live safely and to be free from abuse or neglect. Local authorities have a legal duty to protect people who are experiencing or at risk of experiencing abuse or neglect.

Sign-posting is when you are given information regarding a service or services which may be helpful for you.

Services provided by local councils to protect and support the needs and welfare of children.

Trauma can happen when a person has gone through a very stressful, frightening, or distressing event. Traumatic events can happen at any age and have a lasting impact. Sometimes people are impacted quickly following a traumatic event, whereas others aren’t affected for a long time.

An assessment to identify highlight if there are any risks that may impact you or others, which is regularly updated through your time within treatment.

The process of helping you feel better or mentally well after a period of illness or experienced difficulties. However, in mental health recovery means different things to different people, and recovery is personal. What’s important is building a life that is meaningful to you as an individual.

A state of being happy, healthy, and comfortable. This involves both physical and mental well-being, as they are equally as important.