You will be offered an appointment with one of our workers. 

The appointment will last approximately one hour. This will be either in person, via telephone or video call. 

If you are unable to make this appointment please let us know. Please ensure we have the correct contact details for you. For any queries contact us on 0191 2832937.

In your appointment there will be sensitive information discussed. If you choose the appointment to be held via telephone or video call please ensure that you are in a private place.

We will discuss the most suitable options with you. Where appropriate a care plan will be arranged.

We aim to provide a service within a timely manner. We encourage you to attend all appointments.