Listed below are some questions that we often get asked, with answers that we hope you find helpful.
No question is a silly question. If you’re unsure about anything, just ask one of the team.
We provide friendly and approachable NHS services for children, young people and adults in Gateshead, South Tyneside and Sunderland. We support people who are experiencing challenges like depression, stress, anxiety or phobias. We work with partner and NHS organisations to look after your mental health care. This can include referral to other services if it is needed.
Our Mental Health Services are available to children and adults of all ages, it doesn’t matter how old or young you are. You just need to be registered with a GP in Gateshead, South Tyneside or Sunderland. You can refer yourself into one of our services, or your GP can refer you. Professionals (a teacher or social worker for example) or can also refer you to us.
If you would like to have treatment, but your GP is not in Gateshead, Sunderland or South Tyneside, we will help you to get in touch with services near you.
Our children's, young people's and adult services are free-to-access NHS services. We don’t charge for consultations, therapy or workshops. All our services are free.
Yes, we provide many ways to support your care like telephone & video consultations to support patients unable to travel. Please check with the service you require and speak to a member of the team for further information.
Adults, children, young people, carers and professionals can make a self-referral to our services. A member of our admin team will take your name and basic details. You will be asked to book into a convenient telephone appointment with one of our workers.
We will try to be as flexible as we can to support you. During your appointment your allocated therapist can discuss treatment times with you.
If you need to cancel an appointment, let us know as soon as you can. Please contact us with at least two days notice before your appointment. This means that we can offer it to someone else. Due to the high demand for our services, we ask that all patients respect our strict cancellations policy to make sure appointment slots are available for those in need.
If you book an appointment and don’t attend without giving us at least two working days notice, you could be discharged back to the care of your GP.
Your therapist will discuss this with you. It also depends on the type of therapy support you're receiving.
Frequently Asked Questions
Within our Mental Health Services we often get asked a range of questions about the services we provide.
Please choose the service website you require and visit the 'Your questions and what things mean' page for further information relating to each service.
No question is a silly question. If you’re unsure about anything, just ask one of the team.
